Frequently Asked Questions
+ I've had an accident, What now?
Step One: If another driver or person (a ‘third party’) is involved, document their details if it’s safe to do so. This includes:
- Full name
- Contact Number
- Address
- Vehicle Registration,
- Insurance Info
We suggest you take photos of the scene, damage, third parties licence and both vehicles involved; it’s great evidence for your claim.
Step Two: Contact your Insurance Company ASAP to lodge a claim and request they allocate Geoff Richards Panel Beating as your repairer - you have the right to choose your repairer and we are preferred for most insurers.
Step Three: Ask your insurer to send us the Electronic Quote Request and we will be in contact within 24 hours to book a suitable time to inspect your vehicle.
Tip: If the third party asks you to get a quote and that they will pay for it, contact us or your insurer to further discuss.
+ No Insurance? We've got you!
Upload details and photos to our Request for Quote portal for a free verbal estimate. Want a detailed written quote? It starts at $150 and may rise with complexity (e.g., dents vs. structural), which is deducted from the final invoice if you proceed with repairs.
For Payment options, See the ‘What Payment Options do you have available?’ below.
Book an inspection which are available 9am–2pm, Mon–Thurs (bookings required, walk-ins if we are able). Inspections take 15-20 mins—or longer for large damage and then we will let you know how long we will need the car for and when we can start.
+ Are quotes free? Do I need to book?
Verbal quotes are free—upload your details and photos to our Request for Quote portal, and we’ll call or email a rough estimate. Detailed written quotes start at $150 (deducted from the final invoice if you proceed).
Do I need to book? Yes, we can schedule a booking between 9am–2pm, Monday to Thursday—bookings are required, we’ll do our best to assist walk-ins when possible, but there may be a wait. See ‘No Insurance? We've got you!’ for more details.
+ How does my insurance company get involved?
After you lodge your claim and your insurer sends us an electronic link or email requesting us to make contact. We’ll contact you to book an inspection, typically between 9am–2pm, Monday to Thursday—(bookings required). Inspections take 15-20 minutes—or longer for complex damage. We will quote the damage based on your claim, wait for your insurer’s approval to start repairs, keep them updated throughout, and notify them when your car’s ready to collect.
Need a hire car? See ‘Do you provide Hire/Loan Cars?’
+ What Payment Options do you have available?
You can pay via EFTPOS, Direct Deposit or Cash - no cheques accepted
Payment Plans are available for extenuating circumstances. Contact our lovely Accounts Department to further discuss.
+ Do you provide Hire/Loan Cars?
Unfortunately, we do not offer hire or loan vehicles.
Please contact your Insurance Company to check your Hire Car eligibility and book accordingly. For drop-off, organise a ride with a friend/colleague or call Dubbo Radio Cabs on (02) 6882 8200 🚕
+ Can you fix Hail Damage?
No, we are unable to assist with hail damage at this time. Contact your insurance company to locate their specialist hail repair team to arrange repairs